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Privacy Policy

Last updated: 1 January 2024

1. Introduction

Velvet Mirage Casino & Hotel ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website souveniralpi.com or use our services.

We comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where it applies.

2. Data Controller

The data controller for your personal data is:

Velvet Mirage Casino & Hotel
60 Vanguard Street, Quilpie, QLD 4480, Australia
Email: [email protected]

3. What Data We Collect

We may collect the following types of data:

  • Contact data: Name, email address, phone number (when you submit our contact form).
  • Usage data: Pages visited, time on site, browser type, device type, IP address.
  • Cookie data: Preferences, session identifiers, analytics data.
  • Push notification data: Subscription status and device tokens (via OneSignal).

We do not collect sensitive personal data such as health records, political views, or biometric data through this website.

4. How We Collect Data

  • Directly from you when you fill out our contact form.
  • Automatically through cookies and similar tools when you browse our site.
  • Through third-party services like analytics providers.

5. How We Use Your Data

We use your data to:

  • Respond to your enquiries and messages.
  • Send push notifications if you have opted in.
  • Improve our website and services.
  • Analyse website traffic and user behaviour.
  • Comply with legal requirements.

6. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent: When you submit a form or accept cookies.
  • Legitimate interest: To improve our services and website.
  • Legal obligation: To comply with laws and regulations.

7. Cookies

Our website uses cookies. These are small text files stored on your device.

Types of Cookies We Use

  • Essential cookies: Required for the site to work. Cannot be turned off.
  • Analytics cookies: Help us understand how visitors use our site.
  • Functional cookies: Remember your preferences.
  • Marketing cookies: Used to deliver relevant messages (e.g., push notifications via OneSignal).

You can manage your cookie settings through our cookie banner or your browser settings. You can also visit our GDPR Policy for more details on managing consent.

8. Third-Party Services

We use the following third-party services:

9. Data Retention

We retain your personal data only as long as needed:

  • Contact form data: 24 months from submission.
  • Analytics data: 26 months.
  • Push notification data: Until you unsubscribe.
  • Cookie data: As specified in the cookie settings (up to 365 days).

After the retention period, data is securely deleted or anonymised.

10. Your Rights

Under the GDPR and Australian Privacy Act, you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Restrict how we process your data.
  • Data portability (receive your data in a standard format).
  • Object to processing based on legitimate interest.
  • Withdraw consent at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

11. Data Security

We use industry-standard measures to protect your data:

  • SSL/TLS encryption on all pages.
  • Access controls and staff training.
  • Regular security audits.
  • PCI DSS compliance for payment data.

12. International Transfers

Some third-party services may process data outside Australia. We ensure adequate protections are in place, such as standard contractual clauses or equivalent safeguards.

13. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If we learn that we have collected data from a child, we will delete it promptly.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to check this page regularly.

15. Contact Us

If you have questions about this policy or your data, contact us:

Velvet Mirage Casino & Hotel
60 Vanguard Street, Quilpie, QLD 4480, Australia
Email: [email protected]
Email: [email protected]
Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).